Frequently Asked Questions
Everything you need to know about BallPark Pouch™ technology, shipping, and our comfort guarantee.
What makes SAXX underwear different from other brands?
Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place and prevents skin-against-skin friction for chafe-free comfort.
How do I find the right size for me?
We recommend referring to our comprehensive Size Guide found on each product page. Our underwear is designed for an ergonomic fit, so we suggest choosing your standard waist size for the best experience.
What is the 100% Comfort Guarantee?
We believe in our product. If you aren't completely satisfied with your first pair of SAXX within 45 days of purchase, we will provide a full refund or exchange—no questions asked.
How should I care for my SAXX products to ensure they last?
To maintain the integrity of the technical fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low. Avoid using bleach or fabric softeners.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking link to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your shipping address.